Douglas Stone, Bruce Patton, Sheila Heen Books
Douglas Stone, Bruce Patton, and Sheila Heen are affiliated with the Harvard Negotiation Project. They are experts in negotiation, communication, and conflict resolution, and have taught at Harvard Law School and advised organizations worldwide on improving dialogue and collaboration.
Known for: Difficult Conversations Don't Have to Be Difficult: A Foolproof Method for Handling Tough Talks, Difficult Conversations: How to Discuss What Matters Most
Books by Douglas Stone, Bruce Patton, Sheila Heen
Difficult Conversations Don't Have to Be Difficult: A Foolproof Method for Handling Tough Talks
This book provides a practical framework for managing challenging conversations with confidence and empathy. Drawing on years of research at the Harvard Negotiation Project, the authors explain how to...
Difficult Conversations: How to Discuss What Matters Most
This book provides a practical framework for handling tough conversations with clarity and empathy. Drawing on years of research at the Harvard Negotiation Project, the authors explain how to navigate...
Key Insights from Douglas Stone, Bruce Patton, Sheila Heen
The Three Layers of Every Difficult Conversation
When most people think about a “difficult conversation,” they focus on what was said. But words are just the surface. The quality of any interaction is determined by the structure underlying it. In truth, every difficult conversation involves three intertwined talks: the facts, the feelings, and the...
From Difficult Conversations Don't Have to Be Difficult: A Foolproof Method for Handling Tough Talks
The Facts Conversation: From Proving Right to Discovering Truth
On the surface, most conflicts seem factual. “You said you’d finish the project by Thursday.” “No, I said I’d try.” But what we’re really debating is meaning—the intention behind behavior and who’s to blame when things go wrong. Understanding the facts conversation begins with clearing up three comm...
From Difficult Conversations Don't Have to Be Difficult: A Foolproof Method for Handling Tough Talks
The Three Layers of Every Difficult Conversation
When most people think of a difficult conversation, they think of the words exchanged. They focus on what they said or what the other person said. But the truth is that what we say is only the outer shell of something much deeper. Beneath every difficult conversation are three layers that unfold sim...
From Difficult Conversations: How to Discuss What Matters Most
The 'What Happened?' Conversation
At the surface level, conflicts often seem to revolve around what happened: “You said you’d finish the project by Thursday.” “No, I said I’d try.” Yet rarely are we arguing just about facts. We are arguing about meanings—what intentions lay behind actions, and who deserves blame. Understanding the ‘...
From Difficult Conversations: How to Discuss What Matters Most
About Douglas Stone, Bruce Patton, Sheila Heen
Douglas Stone, Bruce Patton, and Sheila Heen are affiliated with the Harvard Negotiation Project. They are experts in negotiation, communication, and conflict resolution, and have taught at Harvard Law School and advised organizations worldwide on improving dialogue and collaboration.
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Douglas Stone, Bruce Patton, and Sheila Heen are affiliated with the Harvard Negotiation Project. They are experts in negotiation, communication, and conflict resolution, and have taught at Harvard Law School and advised organizations worldwide on improving dialogue and collaboration.
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