Bhaskar Ghosh Books
Bhaskar Ghosh is the Chief Strategy Officer at Accenture and a global thought leader in technology and automation.
Known for: The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
Books by Bhaskar Ghosh
The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
The Automation Advantage provides a comprehensive guide for business leaders to harness AI-powered intelligent automation to transform enterprise operations. Drawing on the authors’ experience at Accenture, the book outlines strategies to improve productivity, speed, and customer experience through scalable automation solutions. It emphasizes a human-centric approach to technology adoption, ensuring sustainable transformation and measurable business results.
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From Traditional Automation to Intelligent Transformation
The first step toward understanding intelligent automation is recognizing how far we’ve come. Traditional automation focused on single-function efficiency—software scripts performing routine tasks like invoice matching or data entry. It was valuable but limited; it optimized the predictable but igno...
From The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
The Three Pillars: Speed, Quality, and Customer Experience
Every transformative automation journey must be anchored in clear outcomes. Through our work, we have identified three fundamental pillars: speed, quality, and customer experience. These are not abstract ideals; they are measurable capabilities that define operational excellence. Speed is about res...
From The Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
About Bhaskar Ghosh
Bhaskar Ghosh is the Chief Strategy Officer at Accenture and a global thought leader in technology and automation.
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Bhaskar Ghosh is the Chief Strategy Officer at Accenture and a global thought leader in technology and automation.
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