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Roger Connors, Tom Smith, Craig Hickman Books

2 books·~20 min total read

Roger Connors, Tom Smith, and Craig Hickman are recognized experts in organizational culture and leadership development. They co-founded Partners In Leadership, a consulting firm specializing in accountability and culture change.

Known for: Fix It: Getting Accountability Right, The Oz Principle: Getting Results Through Individual and Organizational Accountability

Key Insights from Roger Connors, Tom Smith, Craig Hickman

1

Understanding Accountability and Why We Get It Wrong

As we’ve seen time and again, accountability is often misunderstood. In many corporate environments, people flinch when the word appears—it’s synonymous with blame, loss of control, or fear of judgment. But this misperception is precisely what holds organizations back. Real accountability isn’t abou...

From Fix It: Getting Accountability Right

2

The Fix It Model: See It, Own It, Solve It, Do It

Through years of practice, we condensed the accountability journey into four clear behaviors: See It, Own It, Solve It, and Do It. These steps work at every level—from frontline employees to executives—and they guide organizations from blame to breakthrough. First, See It. This step means facing re...

From Fix It: Getting Accountability Right

3

The Victim Cycle and the Below the Line Mindset

In every troubled organization we’ve encountered, there exists a storyline that unfolds almost predictably—it’s the story of the Victim Cycle. It begins innocently enough: targets aren’t met, communication falters, resources shrink, or market conditions shift. People start asking, “Who’s to blame?” ...

From The Oz Principle: Getting Results Through Individual and Organizational Accountability

4

The Accountability Model: See It, Own It, Solve It, Do It

To rise Above the Line consistently, we developed a simple but powerful framework: the four steps to accountability—See It, Own It, Solve It, and Do It. These steps are not linear commands but rather interdependent mindsets that together define what it means to take full ownership of results. See I...

From The Oz Principle: Getting Results Through Individual and Organizational Accountability

About Roger Connors, Tom Smith, Craig Hickman

Roger Connors, Tom Smith, and Craig Hickman are recognized experts in organizational culture and leadership development. They co-founded Partners In Leadership, a consulting firm specializing in accountability and culture change. Their work has influenced numerous Fortune 500 companies and is widely...

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Roger Connors, Tom Smith, and Craig Hickman are recognized experts in organizational culture and leadership development. They co-founded Partners In Leadership, a consulting firm specializing in accountability and culture change. Their work has influenced numerous Fortune 500 companies and is widely cited in the field of management and leadership.

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Roger Connors, Tom Smith, and Craig Hickman are recognized experts in organizational culture and leadership development. They co-founded Partners In Leadership, a consulting firm specializing in accountability and culture change.

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