Kate Hartley Books
Kate Hartley is a communications consultant and co-founder of Polpeo, a company that helps organizations prepare for and manage crises in social media. She has over 25 years of experience in public relations and crisis management, working with global brands to improve their communication strategies.
Known for: Communicate in a Crisis: Practical Strategies for Effective Crisis Communication
Books by Kate Hartley
Communicate in a Crisis: Practical Strategies for Effective Crisis Communication
Communicate in a Crisis explores how organizations can effectively manage communication during times of crisis. Drawing on real-world examples, Kate Hartley provides insights into how trust, empathy, and transparency can help brands navigate public scrutiny and maintain credibility. The book offers practical frameworks for crisis preparedness, stakeholder engagement, and reputation management in the digital age.
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The Nature of Crisis in the Digital Age
A crisis, in my experience, is not defined solely by events but by perception. It begins the moment people lose confidence that an organization can act responsibly or communicate truthfully. In describing crises, I distinguish between operational and reputational ones: operational crises emerge from...
From Communicate in a Crisis: Practical Strategies for Effective Crisis Communication
Trust: How It Changes and Why It Matters
Trust used to be a vertical construct: institutions possessed authority, and people deferred to it. Today, that authority has fragmented. Trust has become peer-driven, where validation comes from friends, influencers, and personal networks rather than official spokespeople. This shift profoundly alt...
From Communicate in a Crisis: Practical Strategies for Effective Crisis Communication
About Kate Hartley
Kate Hartley is a communications consultant and co-founder of Polpeo, a company that helps organizations prepare for and manage crises in social media. She has over 25 years of experience in public relations and crisis management, working with global brands to improve their communication strategies.
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Kate Hartley is a communications consultant and co-founder of Polpeo, a company that helps organizations prepare for and manage crises in social media. She has over 25 years of experience in public relations and crisis management, working with global brands to improve their communication strategies.
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