Judith E. Glaser Books

Our conversations are haunted and illuminated by chemistry. Every word we utter triggers neurochemical reactions in the brain. When you speak with openness and appreciation, oxytocin—the bonding hormone—is released, creating a sense of safety and rapport. When your tone signals accusation or threat,...

From Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Through decades of organizational research, I identified three progressive levels of conversation. At Level I, we are transactional—we exchange information. The focus is on telling, asking, and getting things done. Many organizations operate almost entirely here, where people communicate efficiently...

From Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results