Cary Cooper, Sean O'Meara Books
Sir Cary Cooper is a British psychologist and professor of organizational psychology and health at the University of Manchester. Sean O'Meara is a communications consultant and founder of Essential Content, specializing in corporate reputation and crisis management.
Known for: The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It
Books by Cary Cooper, Sean O'Meara
The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It
This book explores the psychology and business culture surrounding apologies in the modern world. Cary Cooper and Sean O'Meara analyze how corporate and public apologies have become performative acts, often stripped of sincerity, and examine the social and economic forces that drive this phenomenon. Through case studies and insights from psychology and management, the authors reveal why organizations struggle to say 'sorry' meaningfully and how this affects trust and reputation.
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Historical Context: How Apology Once Meant Something
Before corporations learned to apologize, communities did. In traditional societies, apology was a deeply personal act intertwined with ideas of honor, guilt, and redemption. A wrong demanded acknowledgment not because it was good optics, but because it maintained social equilibrium. In many culture...
From The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It
The Rise of Corporate Communication
Once public relations departments emerged, they introduced an entirely new logic of speech: say only what protects equity. An apology became a tool to preserve shareholder confidence. Through the 1980s and 1990s, crisis communication specialists trained executives to 'own the narrative.' When things...
From The Apology Impulse: How the Business World Ruined Sorry and Why We Can't Stop Saying It
About Cary Cooper, Sean O'Meara
Sir Cary Cooper is a British psychologist and professor of organizational psychology and health at the University of Manchester. Sean O'Meara is a communications consultant and founder of Essential Content, specializing in corporate reputation and crisis management.
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Sir Cary Cooper is a British psychologist and professor of organizational psychology and health at the University of Manchester. Sean O'Meara is a communications consultant and founder of Essential Content, specializing in corporate reputation and crisis management.
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