Mark Goulston Books
Mark Goulston is an American psychiatrist, business consultant, and best-selling author known for his expertise in communication, empathy, and leadership. He has served as a clinical professor of psychiatry at UCLA and has written several books on interpersonal effectiveness and emotional intelligence.
Known for: Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Books by Mark Goulston
Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
In this practical guide, psychiatrist and communication expert Mark Goulston teaches readers how to handle irrational, emotionally charged, or difficult people by using empathy and listening techniques. The book provides strategies for defusing conflict, maintaining composure, and turning confrontations into productive conversations.
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Understanding Irrational Behavior and Why Logic Fails
The first step toward dealing with irrational people is recognizing that their behavior isn’t about you—it’s about their feelings. When logic seems to fail, it’s not because logic is wrong; it’s because the emotional brain has seized control. I like to describe this as an emotional hijacking: fear, ...
From Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Decoding the Hidden Needs Behind 'Crazy'
Every irrational reaction hides an unmet emotional need. In my clinical work, I learned early that underneath even the most aggressive outburst is a kind of fear—usually the fear of loss, rejection, or humiliation. When people act crazy, they’re often protecting a part of themselves that feels threa...
From Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
About Mark Goulston
Mark Goulston is an American psychiatrist, business consultant, and best-selling author known for his expertise in communication, empathy, and leadership. He has served as a clinical professor of psychiatry at UCLA and has written several books on interpersonal effectiveness and emotional intelligen...
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Mark Goulston is an American psychiatrist, business consultant, and best-selling author known for his expertise in communication, empathy, and leadership. He has served as a clinical professor of psychiatry at UCLA and has written several books on interpersonal effectiveness and emotional intelligen...
Mark Goulston is an American psychiatrist, business consultant, and best-selling author known for his expertise in communication, empathy, and leadership. He has served as a clinical professor of psychiatry at UCLA and has written several books on interpersonal effectiveness and emotional intelligence.
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Mark Goulston is an American psychiatrist, business consultant, and best-selling author known for his expertise in communication, empathy, and leadership. He has served as a clinical professor of psychiatry at UCLA and has written several books on interpersonal effectiveness and emotional intelligence.
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