Jacob Morgan Books

For years, companies measured success in human capital through engagement scores. But as I discovered, engagement typically reflects how employees respond to circumstances—that is, whether they feel involved or motivated—not whether the conditions themselves are designed to help them thrive. Engagem...

From The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate

Imagine walking into a workspace where natural light fills the rooms, collaboration zones invite creativity, and quiet areas allow for reflection. This is not luxury; it’s strategy. In the physical environment, design signals respect. An office that inspires communicates to employees that their well...

From The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate

When I talk about the future employee, I’m not describing an imaginary worker—it’s you, it’s me, it’s everyone who has realized that work should serve life, not the other way around. The future employee is mobile, social, and deeply connected. She doesn’t want to be confined by geography or hierarch...

From The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization

Leadership used to be about power and control—the manager was the gatekeeper of knowledge, the enforcer of rules. Those days are gone. The future manager leads through trust, collaboration, and empowerment. Instead of dictating tasks, he inspires ownership. Instead of evaluating performance through ...

From The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization