Douglas Stone, Sheila Heen Books
Douglas Stone and Sheila Heen are lecturers at Harvard Law School and members of the Harvard Negotiation Project. They specialize in negotiation, conflict resolution, and communication.
Known for: Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Books by Douglas Stone, Sheila Heen
Thanks for the Feedback: The Science and Art of Receiving Feedback Well
This book explores how individuals can better receive feedback in both professional and personal contexts. Drawing on research from psychology and communication, the authors explain why feedback often triggers defensiveness and how to manage emotional responses to use feedback constructively. It provides practical frameworks for understanding different types of feedback—appreciation, coaching, and evaluation—and strategies for turning difficult conversations into opportunities for growth.
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Defining Feedback: Appreciation, Coaching, and Evaluation
When we use the word ‘feedback,’ we often throw it around as if it’s one unified concept. But as we learned from listening to clients and organizational teams across industries, people talk past one another because feedback isn’t one thing—it’s at least three distinct things. There’s appreciation, w...
From Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Understanding Triggers: Truth, Relationship, and Identity
The difficulty of receiving feedback lies not in the mechanics of listening but in how feedback collides with our psychological wiring. Over time, we found that nearly all resistance begins with one of three triggers: truth triggers, relationship triggers, or identity triggers. Each one illuminates ...
From Thanks for the Feedback: The Science and Art of Receiving Feedback Well
About Douglas Stone, Sheila Heen
Douglas Stone and Sheila Heen are lecturers at Harvard Law School and members of the Harvard Negotiation Project. They specialize in negotiation, conflict resolution, and communication. Together, they have co-authored several influential books on interpersonal communication and feedback.
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Douglas Stone and Sheila Heen are lecturers at Harvard Law School and members of the Harvard Negotiation Project. They specialize in negotiation, conflict resolution, and communication.
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